Frequently Asked Questions

What is your return policy?
You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.

How can I return an item?
To initiate a return, please contact our customer service by email at sales@urbanbarret.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility.

What are your delivery costs?
We offer free delivery on all orders across the United States.

Do you ship internationally?
Currently, we deliver only in the United States.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.

What payment methods do you accept?
We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Maestro, Union Pay
• Mobile payments: Apple Pay, Google Pay

How can I get in touch with you?

Email:  sales@urbanbarret.com

Phone Number : +1 646-798-9358

Customer Service Hours: Monday to Friday: 9am - 5pm EST
                                            Saturday and Sunday: Closed

Company Info : 610 W 26th St , Unit 902

City: New York

State: NY

ZIP Code: 10001

Country: United States