Frequently Asked Questions

What is your return policy?
You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.

How can I return an item?
To initiate a return, please contact our customer service by email at  sales@urbanbarret.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility.

What are your delivery costs?
All  are United States order are shipped at flat rate of $6.99 USD.

Do you ship internationally?
We currently ship to the United State only.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.

What payment methods do you accept?
We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Maestro, Union Pay
• Mobile payments: Apple Pay, Google Pay
• Digital wallets: PayPal

How can I get in touch with you?

Email:  sales@urbanbarret.com

Phone Number : +1 (646)-798-9358

Customer Service Hours: Monday to Friday: 9am - 5pm EST
                                            Saturday and Sunday: Closed

Address: 425 Beach 46th St
City: Far Rockaway
State: NY
ZIP Code: 11691
Country: United States